Terms & Conditions
Terms and Conditions
Basic Terms
- Rental prices are for a one-day rental (24 hours) unless otherwise stated.
- All rentals must be paid in full 15 days prior to event date.
- No refund for unused items.
Delivery
- Delivery and Pickup options are available for an additional fee based on distance from our warehouse.
- Delivery / Pickup outside our business hours are subject to an additional fee, including Saturday and Sunday.
- Delivery and pick up are defined as curbside delivery. Long distances from truck, stairs, elevators and difficult venues are an additional fee.
- Setup and break down options are not included in price for tables, chairs, linens, dinnerware, decorations, etc. Set up and break down options are available at an additional charge and must be arranged prior to the event.
- All items must be broke down, stacked, and placed as they were when delivered. If this is not done at the time of our pickup, the additional break down fees will be charged.
Security Deposit and Damages
- A 50% non-refundable retainer is required and must be paid in advance to secure rental.
- Any damages to rented items are subject to additional charges or the cost of replacement.
- Returned dinnerware items must be washed, completely dry, and placed in the same container as received. Dinnerware cleaning fee option (returning these items dirty) is available at an additional fee of .35 cents per item.
- All linens should be free of food, dry, and free of any wax. Damages, rips / tears, or burn holes to rented linens are subject to the cost of the replacement.
- Linens need to be returned in cloth bags provided not plastic bags as this will cause mildew and will result in additional charges or the cost of replacement.
- All rented items must be protected from weather and secured when not in use. Exposure to the elements will incur additional charges or the cost of replacement.
- Additional charges may be applied to items requiring extra cleaning.
Cancellation
- Cancellations prior to 15 days of the scheduled pickup / delivery date will be subject to a 25% (of total invoice) cancellation fee. Refund amount for cancellations will be what was paid minus the 25% cancellation fee. Rescheduling prior to 15 days of the scheduled pickup / delivery date will be subject to the 25% (of total invoice) rescheduling fee and will be applied and in addition to the invoice.
- Cancellations made within 8-14 days of the scheduled pickup / delivery date will be subject to a 50% (of total invoice) cancellation fee. Refund amount for cancellations will be what was paid minus the 50% cancellation fee. Rescheduling within 8-14 days of the scheduled pickup / delivery date will be subject to the 50% (of total invoice) rescheduling fee and will be applied and in addition to the invoice.
- Cancellations made within 7 days of the scheduled pickup / delivery date are subject to loss of all payments equal to the entire invoice total. No refunds will be issued. Rescheduling within 7 days of the scheduled pickup / delivery date will be subject to the 50% (of total invoice) rescheduling fee and will be applied and in addition to the invoice.
Permits and Licenses
- Customer is responsible prior to installation of the equipment, to obtain, at the customers expense, all necessary permits, licenses and any other consent.
- Customer is responsible for informing Premier of any in ground plumbing, sprinklers, etc. prior to installation.
